Carnival Cruise Line has revamped its reservation tool for travel representatives, presenting the “GoCCL Navigator.”
After a year of research study and style, consisting of input from representatives, Phase 1 of the upgraded and relabelled scheduling engine introduced Tuesday.
GoCCL Navigator has been enhanced for mobile phones and boasts a handful of agent-friendly functions such as an improved search function making it possible for one-step filtering; more straightforward cost contrasts on various stateroom classifications; interactive deck strategies that make it much easier to pick particular staterooms; enhanced reservation circulation for private bookings and improved quick-quote and prices performance permitting representatives to individualize Carnival-branded emails to customers quickly.
The brand-new platform was beta-tested by more than 500 “power users”– Carnival’s highest-volume reservation representatives– this previous May.
” Carnival dealt with much of our travel partners to comprehend their requirements and make certain that the brand-new GoCCL Navigator scheduling engine is effective and easy to use,” stated senior vice president of worldwide sales and trade marketing Adolfo Perez in a declaration.
“The launch of GoCCL Navigator belongs to our continuous dedication to offering travel consultants with the very best sales tools in the market so they can schedule customers on a Carnival cruise with ease.”
The upcoming rollout of Phase 2 will consist of reserving group, payment and management reservations, and other functions created to book maintenance much more accessible.
Representatives can check out GoCCL.com to access the Learn and Earn Training Program tab for the GoCCL Navigator.
Tuesday’s opening stage comes less than one month after Carnival introduced a unique site, sales brochure, and Facebook page committed to the Why Use a Travel Advisor (WUATA) project to promote travel representatives’ worth.